01 / By role

Automation for Support lead

Automations that take work off a Support lead's desk.

Customer support

Support ticket triage that gets the urgent ones answered first

Every ticket is categorised, prioritised by customer and issue, routed to the right queue and, when it is a known question, answered from an approved template. Urgent issues reach a person in seconds.

Read the breakdown

02 / USE CASES

Customer Onboarding Orchestration

Webhook from signup form creates user in auth system, provisions account in product DB, generates welcome packet PDF, sends to DocuSign, notifies sales team, adds to CRM.

Churn risk alerts

Product usage, ticket sentiment and payment signals are combined into a health score; when it drops, the account manager gets a Slack alert with the context and a suggested action.

Self-updating help centre

Recurring questions are detected in tickets, new articles are drafted by AI from the best answers, and articles that no longer match the product are flagged for review.

Incident response and communication

A monitoring alert opens an incident channel, pages the on-call engineer, updates the status page, drafts customer notices for support and prepares the post-mortem template.

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